FAQ

RETURNS AND EXCHANGES?
IF THE PRODUCT YOU HAVE ORDERED DOES NOT FIT OR FOR SOME WEIRD REASON YOU DON’T WANT IT, YOU HAVE 14 DAYS TO RETURN IT.

IF YOU WANT TO RETURN MAKE SURE THAT THE PRODUCT IS STILL BRAND NEW WITH TAGS. IF ITS BEEN WORN, IT CAN NOT BE RETURNED OR EXCHANGED.

MAKE SURE TO SEND PRODUCT WITH RECEIPT OR ORDER CONFIRMATION. IF THERE IS NO PROOF OF PURCHASE, IT CAN NOT BE RETURNED OR EXCHANGED.

RETURNED PRODUCT TO:
ALSOWORLDWIDE.NO
ATT: REKTOR
SINSENVEIEN 11
0572 OSLO

IF YOU WANT TO EXCHANGE A PRODUCT, YOU WILL HAVE TO RETURN FIRST, AND THEN YOU WILL GET YOUR REFUND. FROM THERE YOU WILL HAVE TO MAKE A NEW ORDER ON OUR SITE. A REFUND TAKES APPROX 7-10 BUSINESS DAYS.

ALL INQUIRIS ABOUT EXCHANGE AND RETURNS, 
PLEASE SEND TO support@alsoknownas.no

HOW LONG IS THE PROCESSING TIME?
APPROX 2 BUSINESS DAYS BEFORE ITS SHIPPED OUT. HOWEVER, DURING BUSIER SEASONS IT MIGHT TAKE LONGER, DUE TO THE  VOLUME OF ORDERS WE RECEIVE.

ALL ORDERS ARE SHIPPED FROM OSLO NORWAY AND DELIVERY TIME IS BASED ON SHIPPING METHOD CHOSEN BY CUSTOMER.

YOU’RE ALL OUT OF SOMETHING. WILL IT BE REPRODUCED?
MOST LIKELY NOT. FIRST COME, FIRST SERVE. DON’T SLEEP ON IT.

WHERE ARE YOUR PRODUCTS PRODUCED?
OUR HOODIES & CREWNECKS ARE MADE IN TURKEY. FACTORY HAS SEDEX AUDIT CERTIFICATION. WHILE THE TEE SHIRTS AND LONGSLEEVES ARE MADE IN CHINA. THE FACTORY HAS AMFORI BACI AUDIT CERTIFICATION. ALL FABRICS ARE OEKO TEX STANDARD 100.

HOW DO I KNOW THAT MY ORDER HAS BEEN PROCESSED?
YOU WILL GET AN ORDER CONFIRMATION WHEN THE ORDER IS APPROVED. AND WHEN THE ORDER IS SENT YOU SHALL RECEIVE A NEW MAIL OF CONFIRMATION THAT ITS SENT.

TRACKING A PACKAGE?
WHEN YOUR ORDER IS PACKED AND SENT, YOU WILL GET A MAIL OF CONFIRMATION THAT ITS SENT. AN ATTACHMENT WILL ALSO BE THERE WITH YOUR KOLLI NUMBER WHICH CAN BE TRACKED AT POSTEN OR POSTNORD. YOU WILL ALSO RECEIVE A TEXT WITH TRACKING IF YOU ADDED YOUR CELL PHONE NUMBER WHEN ORDERING.

MISSING PACKAGE?
PLEASE ALLOW 24 HOURS AFTER THE STATED DELIVERY TIME TO CONTACT US. SOMETIMES PACKAGES ARE SCANNED EARLY OR ACCIDENTALLY DELIVERED TO A NEIGHBOR. IF STILL MISSING AFTER 24 HOURS, PLEASE CONTACT US.

WHO DOES YOUR DESIGNS?
ALL ALSO WORLDWIDE DESIGNS ARE MADE BY THE ALSO WORLDWIDE TEAM. INSPIRED BY SOME, ORIGINALLY MADE ALWAYS.

DO YOU ACCEPT DESIGNS AND CONCEPT IDEAS?
WE ARE ALWAYS OPEN FOR SUBMISSIONS. PLEASE SEND TO SUPPORT@ALSOKNOWNAS.NO

WHERE CAN I GET NEWS ON FUTURE DROPS?
THIS SITE THAT YOUR ON WILL ALWAYS CARRY THE NEWEST. BY FOLLOWING OUR INSTAGRAM @ALSO_WORLDWIDE YOU WILL ALSO BE UPDATED.

SIZE GUIDE?
WE BELIEVE OUR PRODUCTS ARE TRUE TO SIZE. BELOW IS A SHIPPING GUIDE.